FAQ's

Q. Where can I buy Turabi products?

A. You can purchase Turabi products online at our website.

Q. What materials do you use?

A. We use a variety of materials including white gold, gold,
semi-precious, and precious stones such as diamonds. The gold we use is 18k,
meaning it is made from 75% pure gold and other alloys. Our brand name represents
celebrating materials from the earth – Turabi means“from the earth” in Arabic.

Q. What is the story behind Turabi?

A. In a sea of beauty standards that define a polished
perfection, we explore a different story; the imperfectly perfect. We’re
challenging the notion of representation, transcending constraints around
gender, race, culture, and body image. Our pieces exist for anyone who seeks to
bend the rules. Those who take pride in unique self-expression. This is more
than a jewelry line. These are art-inspired pieces that re-engineer a
narrative.

Q. Where is TURABI jewelry made?

A. All of our products are proudly made by a local
manufacturer in the UAE.

Q. Do you do custom orders?

A. Yes, we offer a range of customization options including
bespoke designs. Simply reach out to us by email for customization of your
unique piece.

Q. What payment methods do you accept?

A. We currently accept major credit cards, PayPal, Apple
Pay, and Google Pay for online orders.

Q. How long does it take to receive my order?

A. Most orders will arrive within 5-7 business days,
although this may vary depending on your location.

Q. Do you ship internationally?

A. Yes, we offer international shipping! Please note that prices
and delivery times may vary depending on the country of shipment. Please reach
out to us to find out more on the prices and delivery times for your specific
destination

Q. Do you offer free returns?

A. We happily accept returns for full store credit within 15
days of purchase in original packaging. Simply pay for shipping costs and we’ll
honor your return!

Q. How can I contact customer service?

A. You can contact us at (hello@turabi.co) or on
WhatsApp at +971 56 149 7712 with any questions! We are always happy to help.